Our first ever 2-star review and how we resolved the issue.

With almost 2,000 online reviews (98.5% of them excellent), our team has been working hard to improve the overall experience. However, despite our best efforts, we understand that it is impossible to satisfy every customer, as people have different needs and expectations. Yesterday, we received a 2-star review complaining about the menu of the Vegan Food Walking Tour, which was a challenging day for us. We carefully read the review and worked together as a team to address and improve the issue.

We also reached out to the guest to better understand their concerns. They expressed that they had higher expectations and appreciated the host’s knowledge. However, they were disappointed with the menu.

Fortunately, other guests who dined on the same day left 5-star reviews, which is a positive sign. We value different opinions and learn valuable lessons to continuously improve our service. It is also an opportunity to analyze our tours and menu. Although this review temporarily impacted our rating, we are confident that we can enhance the overall experience, and we greatly appreciate the other guests’ excellent reviews. Thank you very much for your support!

We recently received an exceptional review from Debbie regarding our Stories from Vietnam War tour with our esteemed host, Kien. Debbie expressed her utmost satisfaction with the tour, highlighting the captivating narratives and immersive experience that our tour provides. She commended Kien for his extensive knowledge and expertise in sharing the untold stories of the Vietnam War, making the tour not only informative but also deeply meaningful. Debbie also praised our team for their exceptional organization and attention to detail, ensuring a seamless and enjoyable experience for all participants. We greatly appreciate Debbie’s feedback and are thrilled to hear that our tour continues to resonate with our guests, offering them a unique and enriching journey through history.