Guests

Great news regarding our team’s performance!.

Posted on by Cong Trong

We are delighted to announce that our team has put in a tremendous effort to ensure the highest level of guest satisfaction. We evaluate the guest experience based on three key factors: Expertise, Insider Access, and Connection. A successful tour strikes a balance between these factors. Additionally, we have received valuable tips from the Airbnb team to further enhance the guest experience. While our Expertise and Insider Access are already strong, we recognize the opportunity to improve the Connection aspect.

Great news regarding our team's performance!.
Insider Access Great news regarding our team's performance!.
Connection Great news regarding our team's performance!.

Our entire team is committed to delivering an exceptional experience for guests visiting Hanoi.

Cong Trong

Cong is a chemist. Coffee and history are his passion. He loves hosting experiences and has met people from 132 countries! He has traveled all over Vietnam and lived in Israel for 13 months. Cong is persuing a master's degree in the German city of Leipzig. He also spends lots of time teaching kids English, Physics, and Maths as a Volunteer. P/S: As a traveler himself, he totally understands what it's like to discover a new city/country. So please reach out to him (IG @Onetripwithlocal or IG @cong_trong_) if you happen to visit Hanoi/Vietnam, Cong is here to give you the best "local" advice!

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