We are delighted to announce that our team has put in a tremendous effort to ensure the highest level of guest satisfaction. We evaluate the guest experience based on three key factors: Expertise, Insider Access, and Connection. A successful tour strikes a balance between these factors. Additionally, we have received valuable tips from the Airbnb team to further enhance the guest experience. While our Expertise and Insider Access are already strong, we recognize the opportunity to improve the Connection aspect.
Our entire team is committed to delivering an exceptional experience for guests visiting Hanoi.